Frequently asked questions
“Door to door” service starts with a telephone call from the sender, the courier arrival to the address given is scheduled, the shipment is picked up and then forwarded to the address, actually to the door of the recipient in any part of Serbia.
Transport services are paid in cash or by payment order. Paying by payment order is available to the clients who have signed the contract with City Express, in other words, cash only if the client does not have a signed contract on shipping.
Yes. If the recipient has the signed contract with City Express, the recipient can pay by payment order and by the rate stipulated in the contract.
If the recipient has no contract, he is paying cash by the rates stipulated in regular City Express pricelist.
The sender can pay by the rate offered to his partner (in this case sender) only if the sender chooses the option: COD (cash on delivery – by recipient).
The usual delivery time is 24 hours for all cities and larger towns on the territory of Serbia.
Changes and longer times may occur if the recipient is not present at the given address at the time of the first delivery attempt, bad weather conditions, and all the other unforeseen situations during transport that can not be influenced by the transport company. City Express does not guarantee the 24 hour delivery.
If the recipient is not present at the given address, the courier leaves a notice about the attempted delivery and the contact number for the scheduling of the delivery. Tip – if the delivery attempt has failed, call your local City Express and schedule the delivery time.
Saturday delivery is possible in most of the bigger cities in Serbia. For more precise information about the expected delivery, please contact the Call Center or your local City Express, and based on the post code/city name check if this option is available for that destination and what are the extra costs involved.
All City Express shipments are electronically tracked from pick-up to delivery. Status is available on our website www.cityexpress.rs . Return information is the information on the delivered shipment which can be obtained by phone or to the recipient’s email.
For calculating the shipment cost the important data are the actual shipment weight and the dimensions of the packaged shipment. Shipment cost is the greater of the two (dimensional weight).
In general work conditions there is a definition of the types of goods which are not allowed for transport – in other words, what is forbidden to transport.
City Express provides packaging only for smaller shipments, those that can be packed into brand envelope or PVC bag. This packaging is free of charge.
City Express will pay for the damages only if the damage is proven to be caused by the transport company. If the damages were caused by the transport company, please contact the complaints department for further action. The sender is responsible for packing and safety of the content of the shipment in transport.
City express will not compensate the damage to the breakables in shipment (glass, paintings, various appliances, some plastic…)
Fill out the online access form – request for drawing out the written contract. Based on the data from the access form we will draw out the contract and deliver it to your address. After the both sides have signed the contract, you become a contracted partner. You can also contact the nearest City Express business office in Serbia for the same procedure.
Yes, you can call the nearest call center to come pick up the shipment and pay cash for the services, or you can become a contractual partner by filling out the access form on the website.
A number is assigned to every package. With this number you can track the advance and the current status of your package on our website.